Terms and Conditions grab88 — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and grab88 ("Platform", "we", "us"). This Agreement applies to all access and use of the grab88 website, mobile app, services, and content provided by the platform.

By creating an account, making a deposit, using any game, or simply browsing the grab88 platform, you expressly and irrevocably accept all terms contained in this document, along with our Privacy Policy and Responsible Gaming Policy, which are deemed part of this agreement.

Grab88 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Such changes take effect immediately upon publication on the platform. It is the user's responsibility to review the latest changes, and continued use after changes are published constitutes acceptance of the updated terms.

To use the grab88 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years on the registration date.
• Must be legally competent to enter into a binding agreement.
• Does not have any other active, suspended, or closed grab88 account.
• Has never been banned from using grab88 services previously.
• Registering and playing solely for yourself, and not on behalf of any third party.

Grab88 reserves the right to request identity verification documents at any time to confirm user eligibility. Failure to provide the required documents within the stipulated timeframe may result in account suspension until verification is complete.

Each user is only permitted to hold one (1) grab88 account. Holding multiple accounts is strictly prohibited and constitutes grounds for account closure and fund freezing without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on official identification document.
• A valid and active Malaysian mobile number.
• An active, reachable email address.
• Exact date of birth for age verification purposes.

You are solely responsible for maintaining the security of your grab88 account password. grab88 will not be held liable for any loss arising from unauthorized access to your account due to negligence in safeguarding your password. Please notify the grab88 support team immediately if you suspect your account has been compromised.

Grab88 supports a variety of secure deposit and withdrawal methods for the convenience of Malaysia players, including bank transfer (FPX), local e-wallets, and other digital payment methods displayed within the platform.

Deposit requirements:

• All deposits must be made through a bank account or e-wallet registered in your own name.
• Third-party deposits are not accepted and will be returned.
• Minimum and maximum deposit limits are as stated in the platform's financial section.
• Grab88 is not responsible for delays caused by payment processors.

Withdrawal requirements:

• All withdrawals are processed only to the same account used for deposits, except in certain circumstances approved by the grab88 compliance team.
• Full KYC verification must be completed before your first withdrawal is processed.
• Any bonus balance that has not met the rollover requirement is not eligible for withdrawal.
• Daily withdrawal limits are as stated on the platform and vary by VIP tier.

All grab88 bonuses, promotions, and special offers are subject to rollover requirements and terms specified for each individual promotion. The following general principles apply to all grab88 bonuses:

• Bonuses may only be claimed by users who meet the specified eligibility requirements.
• A welcome bonus may only be claimed once per new user.
• Rollover requirements must be met within the specified timeframe before bonus funds can be withdrawn.
• Grab88 reserves the right to withdraw, modify, or cancel any bonus in the event of abuse or misuse.
• Bonuses may not be combined with other promotions unless stated otherwise.
• Any activity suspected of being bonus abuse, such as risk spreading, may result in bonus cancellation and account closure.

Grab88 reserves the right to require users to demonstrate that their deposits and gameplay are genuine and not solely intended to fulfil bonus requirements. Full terms for each bonus are displayed when the offer is introduced and can be referenced via the promotions page within the platform.

Grab88 users are strictly prohibited from engaging in any of the following activities:

• Registering more than one account, whether using the same or different information.
• Using automated software, bots, scripts, or any automated method to interact with the platform.
• Transferring funds between different user accounts for the purpose of money laundering or system manipulation.
• Colluding with other players to manipulate game outcomes ("collusion").
• Attempting to exploit technical bugs or vulnerabilities within the grab88 system.
• Impersonating any grab88 staff member or other user.
• Using the platform for illegal activities, including money laundering.
• Distributing unlawful, offensive, or threatening content through the platform.

Any breach of the above prohibitions will result in immediate account suspension or closure, freezing of all associated funds, and potential legal action where necessary. grab88's decision in such matters is final.

Grab88 uses 256-bit SSL encryption to protect all data transmitted between your device and the platform's servers. Your personal data is collected, processed, and stored in accordance with the grab88 Privacy Policy, which complies with applicable data protection requirements.

You agree that grab88 may collect and use the information you provide for the following purposes:

• Verifying user identity and eligibility through the KYC process.
• Processing financial transactions securely.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Enhancing the user experience and personalizing content according to your preferences.
• Complying with applicable legal and regulatory obligations.

For more information on how grab88 handles your personal data, please refer to Privacy Policy our complete guide.

Grab88 reserves the right to suspend or close the account of any user at any time, with or without prior notice, in the following situations:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user does not meet the age or identity eligibility requirements.
• Detection of fraudulent activity, money laundering, or other illegal activities.
• Failure to provide the required KYC documents within the specified timeframe.
• Request from a legal or regulatory authority.

Users may also close their own account at any time by contacting the grab88 support team. Any remaining balance (after deducting any bonus funds that have not met rollover requirements) will be returned to the original payment method within the stipulated timeframe.

To the extent permitted by law, grab88 is not liable for:

• Any financial losses arising from the use of the platform, including losses resulting from gameplay.
• Service interruptions caused by technical failures, maintenance, or circumstances beyond our control.
• Any losses arising from unauthorized access to your account due to your own negligence.
• Game outcome disputes raised more than 30 days after the date of the incident.

Under no circumstances shall grab88's maximum liability to any user exceed the net deposit amount made by that user in the 30 days preceding the claim.

Grab88 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Each update will include a new "Updated" date at the top of this document.

It is your responsibility to review this page periodically to stay informed of the latest terms applicable to your use of the grab88 platform. Continued use following any amendment constitutes acceptance of the updated terms.

For changes deemed material by grab88, we will endeavour to notify users via email or in-platform notification at least 7 days before the changes take effect, except in certain circumstances requiring immediate changes.

Grab88 is fully committed to responsible gaming principles. We provide a range of tools and resources to help users manage their gaming activity in a healthy and responsible way:

• Self-imposed deposit limit — set your own daily, weekly, or monthly deposit limits.
• Loss limit — limit the amount of losses you are willing to absorb within a given period.
• Play time limit — set session time limits to prevent excessive play.
• Self-exclusion — suspend your account temporarily or permanently.
• Reality check — regular notifications reminding you of your session duration and amount played.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming us for further information and support resources.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of grab88's services, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the live chat icon within the grab88 platform.
• Support Email: [email protected] (do not hyperlink — display as plain text only)
• WhatsApp: Number available within the platform after login.

The grab88 support team operates 24 hours a day, 7 days a week, including Malaysian public holidays. We are committed to responding to all inquiries within 24 hours, with most issues resolved within two hours or less.